Privacy Information

It is our intention that your visit to us is as comfortable as possible.

Patients have the following rights and these are to be respected /adhered to at all times, by all personnel of the clinic:

the right to be treated with respect and human dignity regardless of their physical condition; socio-economic circumstances, ethnic, cultural, religious practices or medical requirements
the right to request the names and roles of the key health workers involved in the patient’s care
the right to refuse the presence of health workers not directly involved in the patient’s care
the right to be consulted and to have all activities fully explained until they have a full understanding of the procedures to be carried out
the right to refuse medication or further treatment unless it is a life threatening situation
the right to ask for a referral if he or she wants to seek another medical opinion
the right to leave the premises at any time despite the advice of the medical or nursing staff and to take full responsibility for their attendant actions and outcomes. (Discharge at Own Risk)
the right to decline to answer questions unrelated to their surgical procedure
the right to privacy and confidentiality and to know that only accredited personnel will view the details relating to their surgical procedure. (Refer to Your Privacy is our Business)
the right to comment on or complain about the treatment or the quality of the health service or care being provided, including to whom any complaint should be made, by using the Patient Satisfaction Survey or speaking with the Customer Services Officer or Director of Nursing.

Patients also have a set of responsibilities whilst attending the Linley Clinic:

to present themselves for their appointment at the correct time and to have completed all pre-treatment medications as per instructions
to dutifully and fully answer any question, to the best of their knowledge, about their allergies, medications taken, and any other related query
to provide information about their condition that may cause injury to the staff such as infectious diseases or antibody / immune system depressed status
to follow all instructions given by a member of the clinical team, including advice provided upon discharge from the surgery
to report any complications or any adverse effects as they are encountered whilst receiving, taking or recovering from any medication provided as part of the procedure

PRIVACY POLICY - HOSPITAL

Your Privacy: Our Policy

The provision of quality health care requires a doctor – patient relationship of trust and confidentiality. Consistent with our commitment to quality care, the Linley Clinic Private Hospital has developed a policy to protect patient privacy in compliance with privacy legislation.

Our policy informs you:

That we need your consent to collect information about you
Why we need to collect your information
How your information will be used by us and to whom we need to disclose it
That you may request access to the information we hold about you
That you may discuss any concerns you have about how we handle your information

Further information on our policy is available. Speak with our Director of Nursing or ask our nursing staff for a copy of our privacy policy.

The AMA supports good privacy practice

PRIVACY POLICY - LINLEY CLINIC

Your privacy is our business
The Federal Privacy Act incorporates ten National Privacy Principles (the NPPs) that set out the rules for the handling of personal information in the private sector. In the interests of providing quality health care this practice has developed a privacy policy that complies with privacy legislation and the NPPs.

Collection
It is necessary for us to collect "personal information" from patients and sometimes others associated with their health care in order to attend to their health needs and for associated administrative purposes. Personal information is any information recorded about a person where their identity is known or could be reasonably worked out. We will be fair in the way we collect information about our patients. This information is generally collected directly from our patients, but from time to time we may receive patient information from other sources. When this occurs we will, wherever possible, make sure you know we have received this information. Personal information also includes photographs (see our "policy on patient photographs" later). If you are unwilling to provide any of the information we request please discuss it with us. In certain circumstances this may necessitate that you seek professional services elsewhere and not from us.

Sensitive information
Health information is "sensitive information" for the purposes of privacy legislation. This means that generally your consent will be sought to collect such health information that is necessary to make an accurate medical diagnosis, prescribe appropriate treatment and to be proactive in your health care

Use and disclosure
A patient’s personal health information is used (i.e. by this hospital) or disclosed (i.e. to others) for purposes directly related to their health care and in ways that are consistent with patients’ expectations. In the interests of the highest quality and continuity of health care this may include sharing information with other health-care providers who comprise a patient's medical team from time to time. In addition there are circumstances when information will be disclosed without patient consent such as

Emergency situations

By law, doctors are sometimes required to disclose information for public interest reasons, eg mandatory reporting of some communicable diseases.
It may be necessary to disclose information about a patient to fulfil a medical indemnity insurance obligation and medical defence purposes.
Provision of information to Medicare or private health funds, if relevant, for billing and medical rebate purposes.
To credit agencies and debt collection agencies in the event of default on bill payment after fair warning.
Your involvement in unlawful activity

In general, a patient’s health information will not be used for any other purpose without their consent.

There are some necessary purposes of collection for which information will be used beyond providing health care, such as professional accreditation, quality assessments, clinical audit, billing and so forth.

Data quality
All patient information held by this hospital relevant to the functions of providing health care will be maintained in a form that is accurate, complete and up-to-date.

Data security
The storage, use and, where necessary, transfer of personal health information will be undertaken in a secure manner that protects patient privacy. It is necessary for medical practices to keep patient information after a patient’s last attendance for as long as is required by law or is prudent having regard to administrative requirements.

Openness
This practice has made this and other material available to you to inform you of our policies on management of personal information. On request this practice will let you know, generally, what sort of personal information we hold, for what purposes, and how we collect, hold, use and disclose that information

Release of patient information
You may request access to your personal health information held by this hospital.
To do so, you are required to submit your request in writing and address it to:
Medical Director, Linley Clinic Private Hospital.

Once the submission has been received, the Medical Director may confer with members of the Medical Advisory Committee.
While not required to give reasons for your request, you may be asked to clarify the scope of the request.

Where such a request is made strict identification criteria are used so as information is not mistakenly disclosed.
Where necessary, you will be given the opportunity to amend any personal information held that is incorrect.
There are some circumstances in which access is restricted, and in these cases reasons for denying access will be explained.
A charge may be payable when this hospital incurs costs in providing access.
The material where the doctor has copyright might be subject to conditions that prevent further copying or publication without the doctor’s permission.
This practice acknowledges the right of children to privacy of their health information. Based on the professional judgment of the doctor and consistent with the law, it might at times be necessary to restrict access to personal health information by parents or guardians.
Upon your request your health information held by this practice will be made available to another health service provider.

Identifiers
These are the numbers, letters or symbols that are used to identify you with or without the use of a name (eg: Medicare numbers). We will limit the use of identifiers assigned to you by Commonwealth Government agencies to those uses necessary to fulfil our obligations to those agencies.

Anonymity
You have a right to be dealt with anonymously, provided this is lawful and practicable. However, in the medical context that this is not likely to be practicable or possible for Medicare and insurance rebate purposes. It could also be dangerous to your health.

Transborder data flows
Individual’s privacy is protected Australia wide by privacy laws. We will take steps to protect patient privacy if information is to be sent interstate or outside Australia.

Complaints
It is important to us that your expectations about the way in which we handle your information are the same as ours. You should feel free to discuss any concerns, questions or complaints about any issues related to the privacy of your personal information with us. If you are still dissatisfied you can complain to the Federal Privacy Commissioner, whose details are below.

The Customer Service officer at Linley Clinic is Ann O'Connor RN

Further information
Further information about an individual's privacy rights can be obtained from the Federal Privacy Commissioner's office at:

Level 8 Piccadilly Tower
133 Castlereagh St or GPO Box 5218
Sydney NSW 2000 Sydney NSW 1042

Privacy Hotline: 1300 363 992 Website: www.privacy.gov.au

The address and contact details of this private hospital are:

Linley Clinic
25 Bryson Street
Canterbury 3126 Telephone: (03) 9831 2020